Coursera and verifying ID with Persona

It was a total nightmare being able to verify my Id with Coursera. Coursera will not issue a certificate unless you verify your Id. It turned out that Coursera/Persona doesn't recognize my Italian Paper Id - probably because it's not in Credic Card format. And It doesn't recognize my Residence Permit in Switzerland. After a LOT of attempts it accepted my Swiss Driving License. It's totally disappointing that they don't allow you to tal to a human, all is determined by these automated procedures. If you think that the AI-dominated world will be a Paradise, think twice, an Algorythm will decide of your life. Worst of the orwellian nightmares.